Our Guarantees

At Perfume Paradise, we want you to be completely satisfied with your purchase. Our guarantee ensures that you can shop with confidence. Below, you’ll find the details of our guarantee policy.

1. Quality Guarantee

We are committed to providing high-quality products. All perfumes in our store are sourced from trusted brands and suppliers. If your item arrives damaged or defective, please contact us within 7 days of receipt, and we will replace it or offer a full refund.

2. Satisfaction Guarantee

Your satisfaction is our priority. If for any reason you are not satisfied with your purchase, you may return the unused product within 30 days of receiving your order for a full refund. Please note that the product must be unopened, unused, and in its original packaging.

3. Money-Back Guarantee

If you are not completely satisfied with your purchase, you can request a refund. Refund requests will be processed within 7 business days after we receive your returned product. Refunds will be issued to the original payment method.

4. Return & Refund Process

To request a return or refund, please follow these steps:

  1. Contact us within 30 days of receiving your order by visiting our Contact us page.
  2. Provide your order number and the reason for the return or refund request.
  3. Once your request is approved, we will provide return instructions.

5. Shipping Fees

Please note that return shipping fees are the responsibility of the customer, unless the item was defective or damaged upon arrival. We recommend using a trackable shipping service for returns, as we are not responsible for items lost in transit.

6. Non-Returnable Items

For health and hygiene reasons, we cannot accept returns or exchanges on products that have been opened or used.

7. Contact Us

If you have any questions regarding our guarantees or need assistance with a return, refund, or exchange, please contact us through our Contact us page.

We want your shopping experience with Perfume Paradise to be as enjoyable as possible. If you have any concerns or issues, don’t hesitate to reach out—we’re here to help!