Refund policy

At Perfume Paradise, we strive to provide high-quality perfumes and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy carefully before initiating a return.

1. Returns & Eligibility

We accept returns under the following conditions:

  • Return Window: You may return your item within 30 days of receiving your order.
  • Condition of the Product: The item must be unused, unopened, and in its original packaging to be eligible for a return.
  • Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on used or opened perfumes.

If your product does not meet these conditions, we reserve the right to deny your return request.

2. Refund Process

Once your return is received and inspected, we will notify you via email whether your refund has been approved or rejected. If approved, the refund will be processed as follows:

  • Refund Method: The amount will be credited back to your original payment method.
  • Processing Time: Refunds typically take 5-7 business days to reflect in your account, depending on your bank or payment provider.
  • Shipping Fees: Original shipping charges are non-refundable.

If your refund is delayed beyond the expected timeframe, please contact your bank first. If further assistance is needed, reach out to us.

3. Exchanges & Replacements

We only replace items if they are damaged or defective upon arrival. If you receive a defective or incorrect item, please follow these steps:

  1. Contact us through our Contact us page within 7 days of receiving your order.
  2. Provide your order number, photos of the damaged or defective item, and a brief description of the issue.
  3. Once approved, we will arrange a replacement for you.

4. How to Initiate a Return

To request a return, please follow these steps:

  • Visit our Contact us page and submit a return request with your order details.
  • Our support team will review your request and provide further instructions.
  • If your return is approved, you will receive the return address and shipping instructions.

5. Contact Us

If you have any questions or need further assistance, please reach out to us through our Contact us page.